National Insurance Academy, Pune|Information Technology
P857 | AI for Sales, Marketing, Customer Services & CRM (Combined)
Academic Year 2026-2027
Duration
2Days
Scheduled Dates
25 May 2026 - 26 May 2026
10 Aug 2026 - 11 Aug 2026
28 Sep 2026 - 29 Sep 2026
14 Dec 2026 - 15 Dec 2026
11 Jan 2027 - 12 Jan 2027
Background
Artificial Intelligence (AI) has been impacting all facets of insurance business. This financial year is going to witness acceleration in AI-applications, especially in Sales, Marketing, Customer Services & CRM. GOI has taken several major initiatives towards making our country global leaders in AI. Also, IRDAI (Insurance Regulatory and Development Authority of India) & insurance companies, in line with India's AI agenda, have taken several steps on applications of AI and related technologies, for making Insurance business smarter.
Managerial cadre from these departments therefore need to augment their AI knowledge & skills.
Learning Objectives
This cutting-edge training has a proper blend of conceptual technological inputs, hands-on experience, best practices, executive briefings, case-studies and experiences sharing.
Key Contents
AI Essential Understanding from various perspectives
AI initiatives taken by Government of India, IRDAI & insurance companies
AI for customer facing activities in Sales, Marketing, Customer Services & CRM
GenAI (Generative AI)
Social Media Intelligence
Big Data Analytics
Machine Learning & Deep Learning
Natural Language Processing (NLP): Text Analytics (Sentiment Analytics)
Robotic Process Automation (RPA)
AI Best Practices for Sales, Marketing, Customer Services & CRM
Who Should Attend
LIC:
BMs/ Sr.BM/CM and Principals of STCs. The eligible officers to be nominated by respective Zonal HRD and CO HRD.
Non-Life Companies:
Managerial cadre employees working Marketing, Sales, Customer Services, CRM, IT, Digital, AI areas will get benefited from this cutting-edge training. Programming background is not necessary.
