Companies generally focus on claims handling which is the claims process with emphasis upon claim review, investigation, and negotiation with little emphasis on monitoring and reducing claims costs. Claims management includes both the aspects besides customer care which goes a long way in business retention and development. This programme is designed to cover the entire gamut of Property Claims Management - its role, service aspect, grievance redressal and customer satisfaction.
Learning Objectives
Claims management in fire and engineering classes of business.
Understanding claims processes, procedures, controls and measurement
Claims handling skills
Communication and negotiation skills
Key Contents
Property Claims Management
Regulations governing claims
Claims processes, procedures, controls, used in claims
Case studies of fire claims and FLOP claims
Large engineering claims and case studies
Understanding DSU/ALOP claims
Fraud management
Grievances Management
Who Should Attend
Officials handling claims in Head Office, Regional Offices, Operating Offices of Indian and foreign public & private sector General Insurance Companies.
