P813 | Claims Management (Motor OD) (Non-Life) 

Motor Insurance (OD is the third largest segment of General Insurance business in India. Though the motor business forms an important part of the overall insurance, the fact remains, that it is also a contributor to underwriting losses. Companies generally focus on claims handling which is the claims process with emphasis upon claim review, investigation and negotiation with little emphasis on monitoring and reducing claims costs. Claims management includes both the aspects besides customer care which goes a long way in business retention and development.
This programme is designed to cover the entire gamut of Claims Management - its role, service aspect, grievance redressal and customer satisfaction. The programme will enable participants develop a holistic understanding of the Motor Insurance to provide significant customer value and make it sustainable business.